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Emergencies, Service Outages

Oracle Apex Upgrade

by admin • May 23, 2008

We will be upgrading Oracle Application Server Express to the latest version 3.1.1 Sunday June 1st at around 11:00p.m. EST. Apex and Oracle databases will not be available during upgrade window, which should last around 30min.

Ticketing System Outage

by admin • June 21, 2007

We are experiencing problems with our help desk ticketing system. We will receive tickets you fill out but we will respond directly to your e-mail that you have on your profile. Please make sure to have as safe/whitelist address in you e-mail.  Thank you., Support Team

Emergency Oracle server update tonight – 5/22/07

by admin • May 22, 2007

Dear Valued Customers, We will be upgrading performing an emergency update on our Oracle servers tonight 5/23/07 at 11:30pm. The estimated downtime will be 15 mins. We will be applying a critical BIOS fix to our Oracle servers. If you have any questions or concerns regarding the upgrade, please feel free to contact us at anytime. […]

Upgrading Mail servers to SmarterMail 4.2 Release

by admin • May 21, 2007

We will be upgrading our mail servers to the latest release SmarterMail 4.2 this Thursday, May 24th at 11p.m. EST. There will be around 5-10 minutes downtime.  The following new enhancements features are available in Smarter Mail 4.2 ADDED: An option is now available in user settings to turn off menu scrolling. ADDED: SSL is […]

**DataCenter Move April 27th**

by admin • March 11, 2007

Please be advised that we will moving our servers and equipment to a new location within our datacenter on April 27th. In the past few months, we have upgraded our infrastructure significantly and our current datacenter racks are nearly fully occupied. Since we plan to continure to add more machines in the near future, we […]

Customer Notification 3/10/07

by admin • March 3, 2007

Our DBA team will be upgrading our database servers Friday March 9th at 10p.m. EST. The patchset addresses many stability, reliability, security issues as well as time changes (DST). The database will be upgraded to version (currently There will be approximately 30min downtime. 

Oracle Server emergency maintenance

by admin • February 13, 2007

We will be rebooting oracle server ‘alig’ at 10:30 p.m. today for emergency maintenance update. The main purpose of maintenance is to address stability and performance as well as applying security changes and new kernel. There will be about 30 min downtime. Thank you,